Exchange & Returns

We want you to feel comfortable shopping with Dallas Hat Outlet. We offer 30-day hassle-free returns on eligible items.

“Hassle-free” means a straightforward return process. It does not mean that all returns include free return shipping.

Return Window

Please contact us within 30 calendar days after delivery to request a return or exchange.

Once we provide your return instructions, please send the item back within 14 calendar days, unless we agree otherwise or applicable law provides a different timeframe.

Return Eligibility

For a change-of-mind return or exchange, items must be:

• Unused, unwashed, and unaltered.
• Free from stains, odors, and damage caused after delivery.
• Returned with original tags and included accessories, where supplied.
• Accompanied by an order number or other proof of purchase.

You may carefully try on a hat indoors to check its fit. Please avoid removing tags or wearing the item beyond what is reasonably necessary to inspect it.

Use the original packaging where possible, or suitable protective packaging that prevents the hat from being crushed or damaged in transit.

These conditions do not limit your rights regarding faulty, damaged, or incorrectly supplied goods.

How to Start a Return

Email dallashatoutlet@after-service.info with:

1. Your order number.
2. The item you wish to return or exchange.
3. Whether you prefer a refund or exchange.
4. A description of any fault or delivery issue, if applicable.

You do not need to provide a reason for an eligible change-of-mind return.

We will reply with return instructions and the appropriate return destination. Please contact us before sending anything back so your parcel can be routed correctly.

Return Shipping Costs

For change-of-mind returns, including a different fit, color, or personal preference, you are responsible for the return shipping cost.

For an incorrect, defective, or transit-damaged item, we will provide a prepaid return method or arrange reimbursement of reasonable return shipping costs agreed with us in advance.

If an exchange requires a new shipment, we will explain any applicable shipping charge before you agree to proceed.

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact us promptly if something is wrong.

Photos of the item, packaging, and shipping label can help us investigate, but we will consider other reasonable evidence where photos are unavailable.

Depending on the circumstances and your applicable rights, we will arrange a replacement, exchange, repair where appropriate, or refund. Please do not discard the item until we have provided instructions.

Exchanges

Exchanges are subject to stock availability.

If your preferred replacement is unavailable, you may choose another available item or request a refund for the eligible returned item. Any price difference will be explained before the exchange is completed.

Refunds

We will notify you after receiving and inspecting your return. Inspection normally takes up to 5 business days.

Approved refunds are issued to the original payment method within 5 business days after approval. Your card issuer may require additional time to display the credit.

For change-of-mind returns, the original shipping fee is generally non-refundable unless applicable law requires otherwise. We do not deduct a shipping charge retrospectively from orders that originally qualified for free shipping.

If the entire order is refunded because it was incorrect, defective, or damaged through no fault of yours, we will also refund the original shipping charge. For a partial return involving such an issue, we will refund any attributable shipping charges where appropriate or legally required.

Order Cancellations

To request cancellation, email us as soon as possible. If fulfillment has not begun, we will cancel the order and refund the amount paid.

If the order has already been dispatched, our return process will generally apply, without limiting any statutory cancellation rights.

Your Statutory Rights

This voluntary return policy is additional to your rights under applicable consumer law.

Where statutory withdrawal rights apply, including applicable European or UK distance-selling rights, different rules may govern item inspection, refund deadlines, and reimbursement of standard delivery charges. We will honor those rights, and mandatory legal requirements take priority over conflicting provisions in this policy.

Contact: dallashatoutlet@after-service.info